FAQ

Frequently Asked Questions

📦 Shipping & Logistics

  • Where is the headquarters? We are located in and ship all orders from our studio in Nashville, Tennessee.

  • Do you ship internationally? Yes. We provide global shipping to ensure our grounding scents are accessible regardless of location.

  • How are shipping costs calculated? Shipping rates are determined automatically at checkout. These costs are based on the total weight of your items and the specific destination.

  • What is the current fulfillment timeline? Please refer to the website headline banner at the top of our page for the most up-to-date processing times.

Note on Fulfillment: "Processing time" refers to the business days (Monday–Friday) required for us to hand-craft, quality-check, and pack your order. This does not include carrier transit time. To estimate your delivery date, combine our current processing time with the shipping speed selected at checkout.

🔍 Order Integrity & Tracking

  • Will I receive a tracking number? Yes. Providing a correct email address at checkout ensures you receive automated order confirmations and real-time tracking updates.

  • Need Support? If you encounter difficulties tracking your package, please contact us at solidgroundcandleco@gmail.com.

  • Carrier Responsibility: Please note that Solid Ground Candle Co. is not responsible for logistical delays caused by USPS or other carriers once the package has left our facility.